Here are some of my takeaways and favorite quotes:
"Most people require a bit of loafing time in order to remain happy and focused at work. To see it as a “waste” of company time is like seeing bathroom breaks as an unnecessary indulgence."
"“Wasting time” is important, healthy, and normal."
"Most of the jobs that humans perform require time for reflection, planning or creativity. We aren’t computers or robots. Just as we need to eat and sleep, we need time for goofing off and doing nothing. When we ignore the impulse to recharge for fear of seeming “lazy,” we risk facing dire consequences."
"There are good reasons for why the standard workweek became forty hours. Anything beyond that seems to sap an employee’s strength and yield diminishing returns to their employer…. Researchers consistently find that in office jobs, people are capable of being productive for only about three hours per day, on average…. After periods of hard work and focus, people need time for rest… A major reason for that has to do with how the human brain handles attention."
"Sometimes, we don't have the chance to ask a person about their situation and why they behave the way they do. Even in the absence of that information, we can practice compassion by looking at the big picture factors that limit them or make their life hard. It's easier to accept a person's actions or inaction when we recognize that there are outside factors that influence how they behave. Sometimes the outside factor is something as simple as they're having a bad day. Other times, the external factors something massive and systemic, like classism or racism."